Patient experience has moved from relevant to vital. Executives recognize that a great experience leads to better patient outcomes and stronger business performance. Reputation and ratings have become patients’ leading indicators to select great providers. Patient experience is shaping the choices patients are making.
82% of healthcare leaders rank patient experience as one of their top three priorities for the next three years1.
More than ever, success depends on building an organizational culture that creates unforgettable experiences. This is why most organizations are investing in efforts to improve patient experience. A leap in performance is necessary to be a leading-edge provider of choice.
Gap International’s research shows that mindset is the underlying force that pulls those efforts together and takes patient experience from good to extraordinary.